MS Exchange Server and Microsoft Outlook are the most popular and in-demand email platforms to the corporate houses across the globe. Instead of being quite popular amongst the global organizations, the issue of occurrence of error messages continues to haunt the users. In companies, entire systems are connected to MS Exchange Server that allows Outlook users to work in offline mode efficiently by creating OST file. The Users can even make any changes in offline mode which get synchronized with the server once an Internet connection is re-established. Offline mode is aka cached Exchange mode. However, sometimes working in offline or cached mode create a panic to the users as it comes across the following error message.
Exchange is currently in recovery mode’
The error mentioned above message doesn’t allow users to access OST file data at all.
Possible reasons for “Exchange is currently in recovery mode”:
The error message, i.e. (Exchange is currently in recovery mode) occurs in following situations:
- If there are any inconsistencies between the cached copy on the client/local machine or in the Exchange Server database.
- The error “Exchange is currently in recovery mode” also appears in the cached Exchange mode is enabled while resetting Exchange mailbox.
- Poor network connectivity between the local machine and the server could be another reason for such error.
- When the client or local mailbox has been moved to a different Exchange Server version.
In any of the situation mentioned above, the signature of the OST file doesn’t match the signature of Exchange Server database of the new version.
Methods to resolve “Exchange is currently in Recovery Mode” error:
Method 1. Turn off/Disable Cached Exchange Mode:
If you are working on Outlook 2003 and its later versions, and the Cached Exchange Mode is enabled, it is quite apparent to come across the above error message, Hence, to get rid of such error, it is advised you to disable Cached Exchange Mode. Follow the below instructions to disable the Cached Exchange mode.
- Launch the Outlook.
- Go to the Tools menu, navigate to Email Accounts, click View or change existing Email Accounts, then hit Next.
- Now in the Outlook processes email for these accounts in the following order list, opt for the Change option.
- Turn off/Disable the Use Cached Exchange Mode under Microsoft Exchange Server.
- Finally Exit and Restart Outlook.
Once “Disable Cached Exchange Mode” process gets complete. You can delete the old OST file. And again you can Turn on/Enable the Use Cached Exchange Mode by following above method. Besides this, if in case your mailbox has been migrated to a different Microsoft Exchange Server environment, you can rectify such issue by creating new Outlook profile.
Method 2. Create new Outlook Profile:
When Exchange Server environment gets changed, you have the only option left to create a new Outlook profile, because you will get difficulty in accessing OST file as the signature of OST file doesn’t match with the new Exchange Server database. To create new Outlook profile, one can follow the steps mentioned below:
Note: You must have to Close MS Outlook before performing below steps.
- Click Start, navigate to Run and type Control Panel, then hit OK.
- Now go to User Accounts.
- Double-click on Mail option.
- Click on Show Profile in the Mail Setup dialog box.
- Click Add, type the name that you want to give to the profile and hit OK.
In this case, you would not be able to access the previous email data since your mailbox lies on the old Exchange Server mailbox. The only option left to recover data, one needs to perform OST to PST recovery and conversion process. Since OST files cannot be accessed in any other way, hence, converting OST to PST will help you locate essential data with MS Outlook.